Customer Letter
In-Store Advisory
On May 26, 2011, HP expanded a worldwide voluntary recall and replacement program in cooperation with various government agencies, adding battery packs to the recall program previously announced on May 19, 2010. One commercial product model series was also included in the list of products that may have been sold with affected batteries. HP customers affected by this program will be eligible to receive a replacement battery pack for each verified, recalled battery pack at no cost.
We are taking this action as part of our commitment to provide the highest quality of service to our notebook customers. We are proactively notifying you of this issue and are prepared to replace all verified battery packs.
HP and the battery manufacturers believe that certain battery packs shipped in HP notebook PC products manufactured between July 2007 and May 2008 may pose a potential safety hazard to customers. The batteries can overheat, posing a fire and burn hazard.
The affected battery packs were distributed worldwide in certain notebook PCs within the following models:
Note: The validation process may show that your battery pack is not affected by this recall. Approximately 5% of the notebook PC products manufactured from July 2007 to May 2008 and included in the program contained battery packs that are affected. HP encourages you to validate all battery packs shipped with the notebook PC or purchased as options or spares.
The product number is located on the service tag on the bottom of the notebook.
Note: Additional products were added to the following table on the 26th of May, 2011.
