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HP Notebook PC Battery Pack Replacement Program

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» October 30, 2008
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HP Notebook PC Battery Pack Replacement Program

October 30, 2008

Customer Letter

In-Store Advisory

In cooperation with the U.S. Consumer Product Safety Commission, on October 30th, 2008. HP announced a worldwide voluntary recall and replacement program for approximately 74,000 battery packs used in certain HP notebook PCs. HP customers affected by this program will be eligible to receive a replacement battery pack for each verified and recalled battery pack at no cost.

We are taking this action as part of our commitment to provide the highest quality of service to our notebook customers. We are proactively notifying you of this issue and are prepared to replace all verified battery packs.

Note: This recall is unrelated to any previous battery pack recalls.

HP and the battery cell manufacturer believe that certain battery packs shipped in HP notebook PC products manufactured between December 2004 and June 2006 may pose a potential safety hazard to customers. The batteries can overheat, posing a fire and burn hazard.

The affected battery packs were distributed worldwide in certain notebook PCs within the following models:

Note: Not all HP notebook PCs listed below have an affected battery pack. HP encourages you to validate all battery packs shipped with the notebook PC or purchased as options or spares.


HP Pavilion Compaq Presario HP Compaq
dv1000 V2000 nc6110 nx6110
dv8000 V2400 nc6120 nx6120
zd8000 nc6140 nx4800
nc6220 nx4820
nc6230 nx9600