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HP Notebook PC Battery Pack Replacement Program


HP Notebook PC Battery Pack Replacement Program

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Program Summary

In cooperation with the U.S. Consumer Product Safety Commission, on October 30th, 2008. HP announced a worldwide voluntary recall and replacement program for approximately 74,000 battery packs used in certain HP notebook PCs. HP customers affected by this program will be eligible to receive a replacement battery pack for each verified and recalled battery pack at no cost.

We are taking this action as part of our commitment to provide the highest quality of service to our notebook customers. We are proactively notifying you of this issue and are prepared to replace all verified battery packs.

Note: This recall is unrelated to any previous battery pack recalls.

HP and the battery cell manufacturer believe that certain battery packs shipped in HP notebook PC products manufactured between December 2004 and June 2006 may pose a potential safety hazard to customers. The batteries can overheat, posing a fire and burn hazard.

The affected battery packs were distributed worldwide in certain notebook PCs within the following models:

Note: Not all HP notebook PCs listed below have an affected battery pack. HP encourages you to validate all battery packs shipped with the notebook PC or purchased as options or spares.

HP Pavilion Compaq Presario HP Compaq
dv1000 V2000 nc6110 nx6110
dv8000 V2400 nc6120 nx6120
zd8000 nc6140 nx4800
nc6220 nx4820
nc6230 nx9600
» Frequently Asked Questions
Is HP recalling its notebooks? Why?

No. HP is not recalling its notebooks. HP is only recalling the battery packs used with these products. The issue has been identified as being contained within the removable battery pack. The notebook will still function under A/C power, as designed, until you receive your replacement battery pack.

If my battery pack has been identified as eligible for replacement, and I have had no issues with it, could the battery pack have caused any damage to my notebook?

No. The issue identified is with the battery pack only and not with the notebook.

» more FAQ's

Getting Started
If your notebook is listed on this program Web site, determine whether this recall program affects your battery by following these steps:

1. Save and close all open programs.

2. Shut down your notebook.

3. Remove any external power source.

4. Remove the battery from the notebook.

Note: For assistance in removal of the battery, refer to the user guide supplied with the notebook.
5. Locate and record the following information:

  • Bar code label on the battery which starts with: L0, L1, A0 or GC

    Note: If your battery pack bar code label does not start with L0, L1, A0 or GC you are not affected with this program. Not all batteries with bar codes beginning with the first two characters L0, L1, A0 or GC are actually affected.

  • Notebook serial number

Validate Your Battery
Note: For assistance in locating the notebook serial number and the battery bar code label, refer to the illustrations by selecting your notebook model (product) below.

* Required Field

» click here for enlarged image

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