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HP Notebook PC Battery Pack Replacement Program

» Program Summary

Program details by launch date

» May 26, 2011
» October 30, 2008
» April 20, 2006
» October 14, 2005
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HP Notebook PC Battery Pack Replacement Program

Program Summary

In cooperation with the U.S. Consumer Product Safety Commission and/or other safety regulatory authorities, HP announced voluntary recalls and replacement programs for some of the battery packs used in certain HP notebooks.

Recall programs were announced on the following dates:

*HP urges customers with notebooks listed in the 2009, 2010 and 2011 announcements to validate the battery even if they have validated it previously

HP and the battery manufacturers believe that certain battery packs shipped in some notebook PC products may pose a potential safety hazard to customers. The batteries can overheat, posing a fire and burn hazard.

We are taking this action as part of our commitment to provide the highest quality of service to our notebook customers. We are proactively notifying you of this issue and are prepared to replace all verified, affected battery packs.

The affected battery packs were distributed in certain notebook PCs within the following model series:

Note: Not all HP notebook PCs listed below have an affected battery pack. HP encourages you to validate all battery packs shipped with the notebook PC or purchased as options or spares.

The product number is located on the service tag on the bottom of the notebook.

Note: Additional products were added to the following table on the 26th of May, 2011.

» Frequently Asked Questions
Why is HP expanding the May 14, 2009 battery recall previously expanded on May 19, 2010 again?

HP continuously monitors the recall program. Our monitoring showed that additional battery packs should be included in the recall program. These additional battery packs were sold with HP notebook PCs from July 2007 through July 2008. One additional commercial product model series was also included in the recall program as part of this expansion. HP customers affected by this program will be eligible to receive a free replacement battery pack for each verified, recalled battery pack.

Why didn’t HP identify all of the affected battery packs before the May 19th 2010 announcement?

HP conducted further investigations with our suppliers that identified additional battery packs, including certain battery packs used in one additional commercial product model series.

» more FAQ's
Compaq Evo
N1010v**** N1050v****    
G6000* G7000*    
HP Pavilion
4200**** dv6500* dx4000**** zd8100**** ze4500**** ze5400****
dv1000** dv6700* dx5000**** ze2xxx*** ze4600**** ze5500****
dv1xxx*** dv7000**** dx6000* ze4100**** ze4700**** ze5600****
dv2000* dv8000** dx6500* ze4100/xt1xx**** ze4800**** zv5000****
dv2500* dv9000* dx6700* ze4200**** ze5155**** zv5200****
dv2700* dv9500* dx7000**** ze4300**** ze5200**** zx5000****
dv6000* dv9700* zd8000** ze4400**** ze5300**** zx5200****
Compaq Presario
1100**** C700* R3000**** V2400** V3700* X4000****
2100**** F500* R3200**** V2xxx*** V6000* X5000****
2500**** F700* V1000**** V3000* V6500* X6100****
A900* M2xxx*** V2000** V3500* V6700*  
HP Compaq
6720s* nc6110** nc6230** nx4820** nx6120** nx9100****
9000**** nc6120** nc8000**** nx48xx*** nx9005**** nx9105****
9005**** nc6140** nw8000**** nx5000**** nx9008**** nx9600**
nc6000**** nc6220** nx4800** nx6110** nx9010**** 6510b†
6515b† 6520s 6710b† 6710s† 6715b† 6715s†
Program Expansion May 26, 2011
† Program Expansion May 19, 2010
* Program announced May 14, 2009
** Program announced October 30, 2008
*** Program announced April 20, 2006
**** Program announced October 14, 2005

Note: For the 2009, 2010, and 2011 announcements, if your original battery has not been replaced, validate your battery even if previously validated

Getting Started
If your notebook is listed on this program website, determine whether this recall program affects your battery by following these steps:

  1. Print a copy of these steps for your reference which will assist you in collecting the relevant information to determine if you are part of this program.

  2. Save and close all open programs. Shut down your notebook.

  3. Remove any external power source.

  4. Remove the battery from the notebook.

    • For assistance in removal of the battery, refer to the user guide supplied with the notebook.
    • The notebook will function using AC power without a battery pack installed in the notebook.

  5. Locate and record the bar code label on the battery. Potentially affected battery bar code ids will match or start with the following characters (by program). In some cases, these characters may be preceded by CT:

    • Note: If your battery pack bar code label does not match or start with one of the codes identified below your battery is not part of these programs. Not all batteries with bar codes beginning with the characters listed below are actually affected.

      Affected batteries will match the patterns below based on the program announcement dates. The ^ can be a number, character or a letter. Not all batteries with bar codes matching the patterns below are actually affected.
      Program Announcement Date Battery Bar-Code
      62940^^AXV^^^^ 65033^^B7U^^^^ 65035^^B7U^^^^ 67059^^V8U^^^^
        65000^^B5V^^^^ 65033^^B7V^^^^ 65035^^B7V^^^^ 67059^^V8V^^^^
          65033^^BGU^^^^ 65035^^BGU^^^^ 67150^^AXU^^^^
          65033^^BGV^^^^ 65035^^BGV^^^^ 67150^^AXV^^^^
      Previous Programs Battery Bar-Code starts with
      30-Oct-08 L0 L1 A0 GC
      20-Apr-06 L3      
      14-Oct-05 L0 L1 IA GC

    • Notebook serial number

      The product number and serial number are located on the service tag on the bottom of the notebook.
Validate Your Battery
Note: For assistance in locating the notebook serial number and the battery bar code label, refer to the illustrations by selecting your notebook product number below.

* Required Field

» click here for enlarged image