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HP Notebook PC Battery Pack Replacement Program


HP Notebook PC Battery Pack Replacement Program

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» May 14, 2009
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May 14, 2009

Customer Letter

In-Store Advisory

In cooperation with the U.S. Consumer Product Safety Commission, on May 14, 2009. HP announced a worldwide voluntary recall and replacement program for battery packs used in certain HP notebook PCs. HP customers with a battery pack affected by this program will be eligible to receive a replacement battery pack for each verified and recalled battery pack at no cost.

We are taking this action as part of our commitment to provide the highest quality of service to our notebook customers. We are proactively notifying you of this issue and are prepared to replace all verified battery packs.

Note: This recall is unrelated to any previous battery pack recalls.

HP and the battery cell manufacturer believe that certain battery packs shipped in HP notebook PC products manufactured between August 2007and January 2008 may pose a potential safety hazard to customers. The batteries can overheat, posing a fire and burn hazard.

The affected battery packs were distributed worldwide in certain notebook PCs within the following models:

Note: Not all HP notebook PCs listed below have an affected battery pack. HP encourages you to validate all battery packs shipped with the notebook PC or purchased as options or spares.

The product number is located on the service tag on the bottom of the notebook.

HP Pavilion Compaq Presario HP HP Compaq
dv2000 dv2700 A900 F700 G6000 6720s
dv2500 dv9000 C700 V3000 G7000  
dv6000 dv9500 V6000 V3500    
dv6500 dv9700 V6500 V3700    
dv6700   V6700      

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© 2009 Hewlett-Packard Development Company, L.P.